AxisNodes Privacy Policy Effective Date: April 11, 2026 At AxisNodes, your privacy is a priority. This policy explains how we collect, use, and protect your personal information when you use our website (https://axisnodes.in), billing panel (https://billing.axisnodes.in), and hosting services. 1. Data Controller AxisNodes serves as the "Data Controller" for your information. We ensure that your data is processed securely and in accordance with the Information Technology Act, 2000 (India) and other applicable data protection principles. 2. Information We Collect We collect information to provide a stable hosting environment and to manage your billing. 2.1. Information You Provide Directly Account Data: Full name, email address, and phone number provided during registration. Billing Information: Physical address and GST details (if applicable). Note: We do not store credit card or bank details on our servers; these are handled by our PCI-compliant payment gateways. Support Data: Transcripts of support tickets, Discord interactions, and emails used to resolve technical issues. 2.2. Information Collected Automatically Technical Logs: IP addresses, browser types, and operating system details. Service Usage: CPU, RAM, and disk space consumption statistics. This is used to ensure "Fair Use" and node stability. Cookies: Small files used to keep you logged into the billing panel and remember your preferences. 3. How We Use Your Information We process your data based on Contractual Necessity and Legitimate Interest: Service Delivery: To set up your game servers, VPS, or bots. Billing: To generate invoices and process renewals via the billing panel. Security: To monitor for DDoS attacks, unauthorized access, or resource abuse. Communication: To send critical maintenance alerts or security notifications. 4. Data Sharing and Disclosure We do not sell or rent your personal data. We only share information with: Upstream Providers: Data centers and network providers where our physical hardware is located. Payment Processors: Third-party gateways used to securely process your payments. Legal Obligations: If required by a court order or valid government request from Indian authorities. 5. Data Security We implement industry-standard security measures, including: SSL/TLS Encryption for all traffic to our website and billing panel. Firewall Protection and access controls on our hosting nodes. Regular Audits of our internal systems to prevent unauthorized access. 6. Data Retention and Deletion Active Accounts: We retain your data as long as your account is active. Terminated Services: As per our TOS, files and server data are permanently deleted 7 days after a service expires for non-payment. Account Deletion: You may request account deletion by opening a support ticket. We may retain some data (like invoices) to comply with Indian tax laws. 7. Your Rights You have the right to: Access the personal data we hold about you. Correct any inaccurate information in your profile. Withdraw consent for marketing communications. Request a portable copy of your data. 8. Children’s Privacy AxisNodes services are intended for users aged 18 and older. We do not knowingly collect information from children. If we discover a user is under 18, we will terminate the account and delete the associated data. 9. Changes to this Policy We may update this policy to reflect changes in our services or legal requirements. We will notify users of significant changes via the <#1491965176403071066> channel in our Discord or via email 30 days before the changes take effect. 10. Contact Information For any privacy-related questions or to exercise your data rights, please contact us: Email: support@axisnodes.in Portal: https://billing.axisnodes.in
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